WHAT IS SIM BACKUP?
It is a unique system of saving and storing your phone numbers
securely and permanently. Sim Back-Up. In the event of loss or
damage of your sim card, you can within minutes retrieve your
phone numbers stored with us.
WHY
BACKUP MY SIM?
Imagine losing your phone today. You suddenly will realize that
the most expensive handset is not as important as your sim card
that contains all the valuable contacts you have stored over time.
Even though you can get a new sim card with your same mobile number,
you may never get back your numbers unless you previously had a
back- up. why back-up
HOW MUCH DOES IT
COST?
It will cost N1000 to back-up your sim card for the first year,
and thereafter an Annual fee of N500 will be required to keep your
membership active. This does not cover charges for the use of our
SMS facility.
HOW DO I PAY FOR
THE SERVICE?
You can make payment (you must collect a receipt for your payment)
directly to any of our marketers just before he or she backs up
your sim card, or you may visit any of our offices/contact points...
Contact us. Another option will be to
buy our scratch card that will be made readily available at cyber
cafes, supermarkets etc.
DO I PAY TO ACCESS
MY ACCOUNT ONLINE?
Accessing you account online is FREE.
HOW DO I BACKUP
MY NUMBERS AND HOW LONG DOES IT TAKE?
It's Simple and Fast! You will need to insert your SIM Card into
our backup device and instantly your numbers will be backed up.
It takes just a few minutes.
HOW DO I GET THE
DEVICE?
Our marketers are on the field daily reaching out to YOU, our potential
customers. They carry our devices that are used for backing up your
SIM Card. You may also come personally to any of our offices/ contact
points or give us a call... Contact us
IS THAT THE ONLY
WAY TO STORE MY NUMBERS?
That is the fastest and easiest way and it takes only a few minutes.
HOW ABOUT NUMBERS
STORED IN THE PHONEBOOK ON MY HANDSET?
The device will not extract the numbers stored on the actual phone,
only those stored on the SIM Card. In order for us to backup these
numbers you will have to transfer the numbers on your phone to your
SIM Card (Not supported by all phones), then we can back them up.
IS THIS NOT A
DIFFICULT PROCESS?
Not at all because your address book on our website has been designed
to be very user friendly with clearly designated columns for name,
mobile number(s), office number, home number etc. In addition, the
use of a keyboard for inputting numbers as against using keypads
on the conventional mobile phone makes data entry a lot faster and
easier.
HOW MANY PHONE
NUMBERS CAN I STORE?
You can store up to 2,000 numbers in your address book on our website.
Extra storage will be provide for a fee storage capacity
HOW LONG DOES IT
TAKE TO BACK UP MY PHONE NUMBERS?
With our device it takes less than five minutes the first time you
backup. Subsequently you can store additional numbers at intervals
by entering your user name and password from our website www.teldataltd.com
HOW DO I BACKUP
OR UPDATE MY NUMBERS SUBSEQUENTLY?
To update and store more numbers in your address book, simply enter
your user name and password on our website click on the add more
contacts button and simply enter and save the phone numbers.
HOW OFTEN CAN I
SUBSEQUENTLY BACKUP OR UPDATE?
As often as you feel the need to. There is no limit to the number
of times you can subsequently back up or update your numbers with
us. Remeber you can update your records through your account Online
for FREE!
HOW DO I ACCESS
MY STORED NUMBERS?
Visit our website www.teldataltd.com enter
your user name and password and your address book will open, giving
you access to all your numbers.
HOW DO I GET MY
NUMBERS IF MY SIM CARD IS LOST, DAMAGED OR STOLEN?
Simply visit any of our office/ contact points...Contact
us supply your user name, password and original receipt and
in a few minutes have your contacts restored unto your SIM Card.
Alternatively you can do it manually from your online phone book
without coming to us.
WHAT WILL IT COST
TO RESTORE MY NUMBERS?
It is free if you do it yourself on line. However if you restore
from any of our office/contact points it will be done within 24hrs
and it will cost N1000
CAN I HAVE ALL
MY CONTACTS RESTORED IMMEDIATELY?
Yes, but your SIM Card can store approximately 250 names and numbers
at a time. This means that in a case where you have more than 250
contacts stored in your on line address book, you will have to decide
and highlight the numbers you want restored to your SIM Card. Once
you do this they will be restored immediately while all your numbers
are still safely backed up in your Online address book with us.
CAN I BACKUP MY
SMS?
Coming Soon! This optional service will enable you to store important
SMS Online, thereby creating more space for messages on your mobile
phone. It gives you the flexibility of viewing, editing, deleting
or sending this message(s) to any or all of your online contacts.
CAN I BACKUP MY
PICTURES?
Coming Soon! This optional service will enable users to create an
archive for storage of pictures.
CAN I BACKUP WITHOUT
YOUR DEVICE OR LOGGING ONTO YOUR SITE?
Coming Soon! The details of this service will be outlined during
its introduction.
CAN I RETIEVE SOME
OF MY CONTACTS FROM MY ADDRESS BOOK BY SMS?
Coming Soon! This service will enable users request for a particular
number from their online address book via SMS and have it delivered
to their phone by SMS.
HOW DO I SIGN UP?
To sign up go to www.teldataltd.com and
click on Not a member? Click Here..
Fill out the Registration Form and read our Terms & Conditions
of service. Once your registration is completed, you will need to
visit one of our Offices... Contact Us
to activate your account OR Call us to arrange for your SIM Card
to be backed up.
WHAT IF I FORGET
MY USER NAME AND OR PASSWORD?
It is your duty to always safeguard and remember your user name
and password. However if you forget or misplace it you will be asked
some security questions and if these questions are successfully
answered, your user name and or password will be mailed to your
valid e mail address.
NOT RESIDENT IN
NIGERIA, CAN I USE THE SERVICE?
Yes, you are welcome to use our service(s), just contact any of
our Offices... Contact Us to get instructions
of how to get your account activated.
ARE MY DETAILS
SAFE/PRIVATE?
Yes, see our Security/Privacy Policy
ARE MY CONTACTS
INFORMATION SAFE/PRIVATE?
Yes, see our Security/Privacy Policy
HOW DO I KNOW THAT
MY DATA WON'T BE LOST?
We have an extensive Backup process that continually backs up your
data to a safe and secure location. see our Security/Privacy
Policy
WHAT ARE YOUR TERMS
AND CONDITIONS?
These have been clearly stated in our Terms
and conditions
HOW DO I CONTACT
YOU?
You can contact us via any medium listed on our
Contact Us page.
I HAVE QUESTIONS
THAT HAS NOT BEEN ANSWERED IN THE FAQ?
We are constantly seeking to serve you better by providing answers
to anticipated questions from our subscribers. However if you have
any question(s) that have not been answered in this FAQ please send
your question(s) to: enquiries@teldataltd.com
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